As a customer, you have responsibilities both to your mover and yourself. They
include:
• Reading all moving documents issued by the mover or broker.
• Being available at the time of pickup and delivery of your shipment. If you are not
available you should appoint a representative to act on your behalf.
• Promptly notifying your mover if something has changed regarding your shipment
(i.e. move dates, additional items).
• Making payment in the amount required and in the form agreed to with the mover.
• Promptly filing claims for loss, damage or delays with your mover, if necessary

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